Citrix XenDesktop 7.x – Citrix Session Printers are not visible via Control Panel, Devices And Printers

Affected System: Windows Server 2012 R2 as well as Windows Server 2016

Citrix Environment: XenDesktop 7.15 LTSR CU2

In my case the solution came down to missing services running on my XenDesktop servers due to hardening the servers prior to provisioning them. I ran a couple of hardening scripts, which disabled a lot of so-called unnecessary services which resulted in the aforementioned issue. The affected services are:

  • Device Install Service (DeviceInstall)
  • Device Management Enrollment Service (DmEnrollmentSvc)
  • Device Setup Manager (DsmSvc)

They were disabled and I had to revert them to the default setting, i.e. 

  • Device Install Service (DeviceInstall) | Manual (Trigger Start)
  • Device Management Enrollment Service (DmEnrollmentSvc) | Manual 
  • Device Setup Manager (DsmSvc) | Manual (Trigger Start)

After resetting the services via Group Policy everything worked as expected.

Further reading:

Citrix XenDesktop 7.x – Citrix Session Printers are not visible via Control Panel, Devices And Printers
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