While launching WorxHome on your iOS device and after entering your logon credentials you might receive the following error: Error – Please check your credentials. You may have mistyped them, though you made sure there’s no typo whatsoever, i.e. samAccountName or userPrincipalName, and your password have been entered correctly:
This error may occur if you have configured the NetScaler Callback URL in AppController’s NetScaler Gateway settings:
On your AppController goto the Settings tab, click Deployment in the left hand menu, and then Edit your NetScaler Gateway configuration. Remove the Callback URL with leaving the field blank. Then click Save:
That should do it. Try it again!
- Citrix Discussions – WorxHome Authentication Error – “Please check your credentials. You may have mistyped them”,
- Citrix Blogs – Mobility Experts: Common point of failures while upgrading / connecting using WH to XM