While launching WorxHome on your iOS device and after entering your logon credentials you might receive the following error: Error – Please check your credentials. You may have mistyped them, though you made sure there’s no typo whatsoever, i.e. samAccountName or userPrincipalName, and your password have been entered correctly:

WorxHome_Mistyped

This error may occur if you have configured the NetScaler Callback URL in AppController’s NetScaler Gateway settings:

WorxHome_AC_Deployment

On your AppController goto the Settings tab, click Deployment in the left hand menu, and then Edit your NetScaler Gateway configuration. Remove the Callback URL with leaving the field blank. Then click Save:

AC_WorxHome_2

That should do it. Try it again!

Further reading:

WorxHome – Error – Please check your credentials. You may have mistyped them
Tagged on:             

Leave a Reply

Consent Management Platform by Real Cookie Banner