blog – Alexander Ollischer | Citrix | Microsoft
Sharing IT Knowledge about Citrix and Microsoft
Just recently I came upon an Microsoft KMS error stating Error 0x80070054 - Storage to process this request is not available.
This error was quite annoying as at first I didn't had a clue what this was all about. The error message itself could be quite misleading and left me poking in the dark... Eventually I found a possbile solution.
This blog article as been updated. Pls consult the updated section at the bottom of my post.
In case you try to open an attachment directly from within Outlook 2013 by double-clicking the corresponding Office file in the affected email, i.e. an .xlsx, .docx., or .pptx file extension, you might receive an error stating:
Word experienced an error trying to open the file or
Excel experienced an error trying to open the file or
Powerpoint experienced an error trying to open the file
with a subsequent error description of:
- Check the file permissions for the document or drive.
- Make sure there is sufficient free memory and disk space.
- Open the file with the Text Recovery converter.
The German error message states:
Microsoft Excel kann keine weiteren Dateien öffnen oder speichern, da nicht genügend Arbeitsspeicher oder Festplattenspeicherplatz vorhanden ist.
- Schließen Sie andere Arbeitsmappen oder Programme, die Sie nicht mehr benötigen, um mehr Speicherplatz verfügbar zu machen.
- Löschen Sie nicht mehr benötigte Dateien vom Datenträger, um mehr Speicherplatz verfügbar zu machen.
German error message:
English error message:
In that case you're victim of Microsoft Office 2013's File Block Settings and Protected View Settings. The error message can be quite misleading as this is not an Exchange or Outlook issue. Instead it's directly related to the Microsoft application you're trying to open the affected attachment with.
You may follow the steps below to disable the Protected View in the corresponding Office applications:
Open Word/Excel/Powerpoint | File | Options | Trust Center | Trust Center Settings | Protected View
Uncheck all the options mentioned below and then try to open Word/Excel/Powerpoint attachment and check if it works fine:
You may follow the same steps for other Office applications or configure them company wide via Group Policy Settings, e.g.:
